Quality Principles

Principle 1 -Customer focus

Majestic Metals depends on our customers and therefore should understand current and future customer needs. We will meet customer requirements and strive to exceed customer expectations. We realize the benefits are of such a focus will result in:

  • Increased revenue and market share obtained through flexible and fast responses to market opportunities.
  • Increased effectiveness in the use of the organization's resources to enhance customer satisfaction.
  • Improved customer loyalty leading to repeat long-term business.
  • Participation in future product design and manufacturability.

Majestic Metals will achieve these goals by:

  • Researching and understanding customer needs and expectations.
  • Ensuring that the objectives of Majestic Metals are linked to customer needs and expectations.
  • Communicating customer needs and expectations throughout the organization.
  • Measuring customer satisfaction and acting on the results.
  • Systematically managing customer relationships.
  • Ensuring a balanced approach between satisfying customers and other interested parties (such as owners, employees, suppliers, financiers, local communities and society as a whole).

Principle 2- Leadership

Majestic Metals leaders will establish unity of purpose and direction of the organization. They will create and maintain an internal environment in which people can become fully involved in achieving the organization's objectives.

In this environment:

  • People will understand and be motivated towards the organization's goals and objectives.
  • Activities will be evaluated, aligned and implemented in a unified way.
  • Miscommunication between levels of an organization will be minimized.

Applying these principles of leadership, Majestic Metals leadership will:

  • Consider the needs of all interested parties including customers, employees, suppliers, financiers, local communities and society as a whole.
  • Establish a clear vision of the organization's future.
  • Set challenging goals and targets.
  • Create and sustain shared values, fairness and ethical role models at all levels of the organization.
  • Establish trust and eliminate fear.
  • Provide people with the required resources, training and freedom to act with responsibility and accountability.
  • Inspire, encourage and recognize people's contributions.

Principle 3- Involvement of people

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

Majestic Metals management is committed to developing:

  • Motivated, committed and involved people within the organization.
  • Innovation and creativity in furthering the organization's objectives.
  • Employees that are accountable for their own performance.
  • An environment that supports employees that are eager to participate in and contribute to continual improvement.

Management recognizes the significance of:

  • Employees understanding the importance of their contribution and role in the organization.
  • Employees identifying constraints or barriers to their performance.
  • Employees accepting ownership of problems and their responsibility for solving them.
  • Employees evaluating their performance against their personal goals and objectives.
  • Employees actively seeking opportunities to enhance their competence, knowledge and experience.
  • Employees freely sharing knowledge and experience.
  • Employees openly discussing problems and issues

Principle 4- Process approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.
Senior management will design and maintain processes that:

  • Lower costs and shorter cycle times through effective use of resources.
  • Improved, consistent and predictable results.
  • Focused and prioritized improvement opportunities.

By managing Majestic Metals through the process approach, we will:

  • Systematically define the activities necessary to obtain a desired result.
  • Establish clear responsibility and accountability for managing key activities.
  • Analyze and measure the capability of key activities.
  • Identify the interfaces of key activities within and between the functions of the organization.
  • Focus on the factors such as resources, methods, and materials that will improve key activities of the organization.
  • Evaluate risks, consequences and impacts of activities on customers, suppliers and other interested parties.

Principle 5- System approach to management

Majestic Metals management places value on identifying, understanding and managing interrelated processes as a system. We recognize that this contributes to the organization's effectiveness and efficiency in achieving its objectives through:

  • Integration and alignment of the processes that will best achieve the desired results.
  • Focusing effort on the key processes.
  • Providing confidence to interested parties as to the consistency, effectiveness and efficiency of the organization.

We believe a systematic management approach leads to:

  • Structuring a system to achieve the organization's objectives in the most effective and efficient way.
  • Understanding the interdependencies between the processes of the system.
  • Structured approaches that harmonize and integrate processes.
  • Providing a better understanding of the roles and responsibilities necessary for achieving common objectives and thereby reducing cross-functional barriers.
  • Understanding organizational capabilities and establishing resource constraints prior to action.
  • Targeting and defining how specific activities within a system should operate.
  • Continually improving the system through measurement and evaluation.

Principle 6-Continual improvement

Majestic Metals management is committed to continual improvement of the organization's overall performance. "Always Improving" is a part of our communication language and a permanent objective of the organization.

Through continual improvement programs we expect to benefit through:

  • A performance advantage through improved organizational capabilities.
  • An alignment of improvement activities at all levels to an organization's strategic intent.
  • Flexibility to react quickly to opportunities.
  • Employing a consistent organization-wide approach to continual improvement of the organization's performance.
  • Providing people with training in the methods and tools of continual improvement.
  • Making continual improvement of products, processes and systems an objective for every individual in the organization.
  • Established goals to guide, and measures to track, continual improvement.
  • Recognizing and acknowledging improvements.

Principle 7- Factual approach to decision making

Majestic Metals management believes that effective decisions are based on the analysis of data and information and experience.

By utilizing fact finding methods and analysis, Majestic Metals will benefit by:

  • Making informed decisions.
  • Increasing our ability to demonstrate the effectiveness of past decisions through reference to factual records.
  • Increasing our ability to review, challenge and change opinions and decisions.
  • Ensuring that data and information are sufficiently accurate and reliable.
  • Making data accessible to those who need it.
  • Analysing data and information using valid methods.
  • Making decisions and taking action based on factual analysis, balanced with experience and intuition.

Principle 8- Mutually beneficial supplier relationships

Majestic Metals management supports the concept that an organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Supplier relationships must:

  • Increase ability to create value for both parties.
  • Provide flexibility and speed of joint responses to changing market or customer needs and expectations.
  • Optimize costs and resources.
  • Establish a balance of short-term gains with long-term considerations.
  • Pool expertise and resources with partners.
  • Be based on clear and open communication.
  • Include sharing information and future plans.
  • Foster joint development and improvement activities.
  • Inspire, encourage and recognize improvements and achievements by suppliers.